Acknowledgment is one of the most under utilized skills…….and the most needed.
I wrote a post a while back titled, “5 Lessons I Learned From a McDonald’s Employee.” It has been one of my most popular posts.
I went back to that same McDonalds about three weeks after the first experience I wrote about. Andy was working and he had the same great attitude and energy from my previous experience.
After we were done eating, I wanted to go talk to Andy personally and let the manager know what a great job he was doing.
What happened next taught me another great lesson.
As I started to talking to the employee, the first thing that struck me was his name tag. It said, “Andy the Man.” I loved this because Andy really was the man.
I told Andy how impressed I was with his work ethic, attitude, and energy. You would have thought I told him that he won the lottery.
The smile and excitement bubbled out from him. He was on cloud nine and all I told him was that he was doing a great job.
The simple words ’great job’ can make someone’s day.
Our society is quick to lay blame, but slow to render praise.
So why don’t we express our appreciation more? I think there are several reasons.
1) We take outstanding service for granted.
Unfortunately, there is a great deal of bad service in today’s world. Many people are rude, brash, or simply ambivalent to serving the customer. The good news is that there are also people out there busting their tails to serve well.
How many times have you grumbled about poor service, a bad product, or unmet expectations, yet never say thanks for a job well done? I know I am 100% guilty.
It’s so much easier to complain than praise. Don’t get me wrong, if we are not served well, praise should not be rendered. Yet, it still seems we will go out-of-the-way to tell someone they screwed up, yet choose not to make the effort to say kudos. Take time to make the effort when you see someone who deserves it.
2) We are too wrapped up in our own lives.
Let’s face it. We like ourselves. We are busy and important….…or at least that’s what we think. When someone goes out of their way to help or provide amazing service we are often preoccupied with our smart phones or our own thoughts.
How many times have you went the extra mile for someone and they acted like you don’t exist? It can make you feel like your effort was meaningless. Often times, the cause is that they are just too busy to notice.
Take the time to notice the world around you. Appreciate the small details and thank someone for paying attention.
3) We don’t realize the power of acknowledgement.
When I thanked Andy that day, I figured he would be grateful, but I didn’t realize how much that would mean to him. I see this in employees as well. Just a little “you are doing a good job,” from the employer can be the difference between a frustrated employee and a loyal employee.
The world needs more people taking the time to acknowledge great service.Take the time to look around and be thankful for others who make the extra effort.
Here’s the kicker; I may have made Andy’s day when I acknowledged his work, but it definitely made mine. Smiling is contagious.
Question: Share an experience where you acknowledged someone. How did it make you both feel? You can leave a comment by clicking here.
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