Customer Satisfaction is Worthless, Customer Loyalty is Priceless Classroom Workshop
Customer Loyalty is the measure of your present and future success. In Jeffrey Gitomer’s Customer Satisfaction is Worthless, Customer Loyalty is Priceless, one learns the difference between loyal and satisfied customers. This interactive workshop, based on Jeffrey Gitomer’s real-world experience book, will give you the tools you need to build loyalty with your own customers.
Jeffrey Gitomer’s certified content will provide you with the ability to become more self-aware of your personal philosophy, as well as your level of self-belief and learn how they impact your ability to provide excellent customer service. As a student, you will study Jeffrey Gitomer’s philosophy that the customer’s loyalty is invaluable and learn how to implement ways to nurture that relationship. In this full-day workshop, you will also watch video presentations by the King of Sales himself, participate in classroom activities, role play, initiate group discussions, complete workbook exercises, and receive new skills to immediately apply when you leave.
This workshop will provide you with a framework that will enable you to apply Jeffrey Gitomer’s customer loyalty lessons to your personal and professional lives.
- Gain an awareness of your own personal philosophy and beliefs
- Articulate a 21st century understanding of the customer
- Demonstrate an understanding of the principles of customer service
- Convert real-world customer service lessons into customer loyalty actions
- Apply the principles of customer service success to build customer loyalty
How many times have you committed to something and not followed through? If you said never you are either a liar or you have never committed to anything worth doing. If you commit to a goal there are typically two options. Success or failure You generally either reach your goal or fall short. Right? Let’s […]
What Can a New School Year Teach Sales Professionals and Business Owners? Do you remember anticipating a brand new school year when you were a kid? The excitement, the anxiousness, the fear, and new beginnings. As my own kids head back to school this week, many of these emotions come back to me. Having a […]
The Little Black Book of Connections is an innovative book about making connections and connecting with other powerful business people. This half-day workshop based on Jeffrey Gitomer’s successful book contains everything you need to know about connecting, so that your little black book will become a success tool, not just a numbers database.
Jeffrey Gitomer’s certified content will instruct you on how to bring value to your connections, how to identify the best places to network, and master the actions to become known. As a student, you will study Jeffrey Gitomer’s philosophy that the quality of your relationships determines their fate; and you will learn how to implement that philosophy into your daily routine. You will also watch short video presentations by the King of Sales himself, participate in classroom activities, role play, initiate group discussions, complete workbook exercises, and receive new skills to immediately apply when you leave.
This workshop will provide you with a framework that will enable you to apply Jeffrey Gitomer’s networking lessons to your personal and professional lives.
• Learn critical networking strategies that have worked for Jeffrey and will work for you
• Define the commitment for the actions you’ll take immediately after class
• Create a 30-second personal commercial that will blow the competition out of the park
• Learn how to netweave
• Master how to position yourself to become known
• Learn how to identify a good connection
• Learn the importance of not judging connections
Register today to receive the special McLean County Chamber of Commerce pricing discount. I can’t want to see you there.
“Work on your job, make a living. Work on yourself, make a fortune.” Jim Rohn. Technical sales training is important. Technical sales training has value. Technical sales training can help you sell more. Unfortunately, technical sales training completely misses the emotional aspect of why people buy. So why is it that most companies offer solid technical sales […]
Come join me and other movers and shakers in business for this fun and informational event. Network with other like minded professionals and then I will be presenting “Building Your Personal Brand Using Digital Marketing” at 6pm.
Building a personal brand is vital for every salesperson, entrepreneur, and business owner. How can you leverage the digital tools available today to become more visible, credible, and provide value to your audience? I will discuss 10 misconceptions that people face when looking to build an online presence.
How can you use digital marketing to stand out from your competitors?
Have you ever judged someone prematurely and been dead wrong later? I sure know I have. I generally get along with about anyone, but I’m human and have a disposition to judge people before I truly get to know them. Maybe it’s their looks, their dress, their communication, or any number of things. It really […]
Relationships with prospects and customers are the foundation to every salesperson. Rock solid relationships are the key to super star sales success. Unfortunately, developing, building, and growing relationships are often overlooked in day-to-day business activities. Why? For starters, developing solid relationships takes work. They don’t just magically happen. It’s often easier to do mundane paperwork […]
I wanted to share one of my all-time favorite TED talks from Simon Sinek.
This message will change the way you think about business for the better. Most business owners, sales professionals, and entrepreneurs can figure our the what and how about the business, but often forget the why. Yet, the why is the most powerful.
Simon Sinek has a simple but powerful model for inspirational leadership all starting with a golden circle and the question “Why?” His examples include Apple, Martin Luther King, and the Wright brothers … (Filmed at TEDxPugetSound.)