Last week I lost an account that I have had for many years. It came as a surprise and like many upset salespeople, here were my first thoughts. The customer messed up! The customer didn’t understand how lucky they were to have me. The customer didn’t communicate well. The customer was manipulated by my competition. […]
Imagine this scene. You are on a first date. You have some dinner and shallow conversation. Things are going ok, but there is no real connection at this point. Even though the timing is not right, you reach over to land a big smooch. Can you say awkward? Of course this seems silly. Yet, I still […]
Visionaries use their creativity to look forward and push boundaries. Visionaries are leaders. You are probably familiar with the new Microsoft commercials. The commercials are trendy and they have substance behind them, but they are mainly focused on their competition, Apple. I don’t really care if you like Apple or Microsoft. They both make great […]
Do you attract prospects, repel prospects, or do prospects even know you exist? Most salespeople today still focus on outbound sales strategies to find new prospects. Great salespeople leverage themselves so that prospects contact them. Huge difference! Jeffrey Gitomer states that 95% of prospects will buy from you if they contact your first. If you […]
In sales, there is no more important asset than your reputation. Imagine you enter a meeting with your prospect prepared, focused, and ready to deliver. You build great rapport during the initial meeting, discuss new ideas, and ways you can bring value to the table. Later that week, you learn that the prospect selected […]
Salespeople love to show and tell. You remember show and tell right? You would bring in a shiny rock, doll, or G.I. Joe and tell your class about what it was, what it did, and why you liked it. As a kid, show and tell allowed children to get comfortable speaking in front of others […]
Customer Satisfaction is Worthless, Customer Loyalty is Priceless Classroom Workshop
Customer Loyalty is the measure of your present and future success. In Jeffrey Gitomer’s Customer Satisfaction is Worthless, Customer Loyalty is Priceless, one learns the difference between loyal and satisfied customers. This interactive workshop, based on Jeffrey Gitomer’s real-world experience book, will give you the tools you need to build loyalty with your own customers.
Jeffrey Gitomer’s certified content will provide you with the ability to become more self-aware of your personal philosophy, as well as your level of self-belief and learn how they impact your ability to provide excellent customer service. As a student, you will study Jeffrey Gitomer’s philosophy that the customer’s loyalty is invaluable and learn how to implement ways to nurture that relationship. In this full-day workshop, you will also watch video presentations by the King of Sales himself, participate in classroom activities, role play, initiate group discussions, complete workbook exercises, and receive new skills to immediately apply when you leave.
This workshop will provide you with a framework that will enable you to apply Jeffrey Gitomer’s customer loyalty lessons to your personal and professional lives.
- Gain an awareness of your own personal philosophy and beliefs
- Articulate a 21st century understanding of the customer
- Demonstrate an understanding of the principles of customer service
- Convert real-world customer service lessons into customer loyalty actions
- Apply the principles of customer service success to build customer loyalty
How many times have you committed to something and not followed through? If you said never you are either a liar or you have never committed to anything worth doing. If you commit to a goal there are typically two options. Success or failure You generally either reach your goal or fall short. Right? Let’s […]
What Can a New School Year Teach Sales Professionals and Business Owners? Do you remember anticipating a brand new school year when you were a kid? The excitement, the anxiousness, the fear, and new beginnings. As my own kids head back to school this week, many of these emotions come back to me. Having a […]